Shipping Policy

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Kiva Jewels

At Kiva Jewels, we are committed to delivering your jewellery safely and on time. This Shipping Policy explains how orders are processed and delivered once a purchase is made on our website.

Order Processing

All orders are processed after successful payment confirmation.
Orders are usually processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timeline

Kiva Jewels delivers orders within 10 business days from the date of order confirmation.
Delivery timelines may vary depending on the customer’s location, courier partner, and unforeseen circumstances.
While we strive to meet the estimated delivery time, delays caused by courier services, weather conditions, or other external factors are beyond our control.

Shipping Coverage

We currently ship across India.
Delivery availability may vary for certain remote or restricted locations.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before payment.
Any additional charges such as taxes or duties (if applicable) will be borne by the customer.

Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS.
Customers can use the tracking information to monitor the delivery status of their order.

Delivery Attempts

Courier partners may make multiple delivery attempts.
If delivery fails due to incorrect address, unavailability of the customer, or refusal to accept the package, re-shipping charges may apply.

Damaged or Lost Shipments

If your order arrives damaged or appears tampered with, please contact us immediately with images and order details.
In rare cases of lost shipments, we will coordinate with the courier partner to resolve the issue.

Changes to Shipping Policy

Kiva Jewels reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon being posted on the website.